AI Chatbot
Answers grounded in yourapproved sources.
FR, AR, EN — vocabulary and answer quality tested on your real use cases before launch.
An AI chatbot can handle recurring questions in French, Arabic or English and retrieve information from your approved documents. From Rabat, Devauras designs, tests and monitors these assistants for websites and WhatsApp, with explicit limits and handover to your team when an answer needs a person.
Deliverables
What's included
Scope set on day one — this is exactly what we deliver. Nothing vague, nothing hidden.
Get a free quoteConversation design
Brand tone, typical journeys, frequent questions: the chatbot is written as an extension of your team, not as a robot.
Multilingual French, Arabic, English
We build an evaluation set with you in French, Arabic — including Moroccan darija — and English, then measure quality on expected phrasing.
RAG on your documents
The chatbot retrieves passages from approved catalogs, prices, FAQs and procedures. Answers and sources are evaluated before launch and reviewed over time.
Website & WhatsApp Business integration
Where your customers already talk to you: a widget on your website, replies on WhatsApp Business — one knowledge base behind both.
Human handover
Out-of-scope requests — sensitive complaints, negotiation or low-confidence cases — follow handover rules agreed with your team and supported by the channel.
Analytics & conversation review
You see what customers ask, what the chatbot resolves and where it fails: a goldmine of insight about your market.
Continuous improvement
We review conversations, fix blind spots and enrich the knowledge base week after week.
Benefits
What you gain.
First-line help outside office hours
The chatbot can handle approved requests outside office hours, subject to the availability of the channel, model and connected systems.
Three languages evaluated
French, Arabic and English are tested separately on your domain vocabulary; ambiguous cases are sent to a person.
Your team breathes
Repetitive questions — hours, prices, availability, order status — are absorbed by the chatbot. Your team handles the requests that matter.
FAQ
Common questions.
It depends on the channels (website, WhatsApp), the languages and the volume of documents to integrate. After a free audit of your needs, you get a clear quote that separates the build from the monthly usage costs — no hidden fees.
Selected models can handle standard Arabic and many Moroccan darija phrasings, but quality varies with vocabulary, spelling and use case. We build an evaluation set from real wording, set an acceptance threshold and hand ambiguous cases to a person.
That risk can never be removed completely. Retrieval from approved sources, confidence thresholds, an honest "I don't know", human handover rules and an evaluation set reduce it. We measure errors before launch and continue reviewing permitted conversations.